Response from the owner:Thank you for for the feedback Jody. We’re truly sorry to hear about the frustration this situation has caused. Our records show that the warranty claim for this engine was opened at the very end of the warranty period, which expired on 12/23/25. Per our warranty terms, when a repair or replacement is completed near the end of the warranty period, any follow-up concerns are covered by a 30-day repair warranty. When you contacted us about the oil leak, that 30-day period had unfortunately passed. That said, we never want a customer to feel unsupported—especially following a recent warranty claim. Even though the warranty has expired, our customer service department will be reaching out to bring the engine back in for inspection (if they haven't already) to help determine the source of the leak and see how we can assist. We genuinely want to work toward a resolution to you having a working engine. Our customer service team will be in touch so we can coordinate the inspection and next steps.

Response from the owner:Thank you for the feedback Jonathon! We're glad to hear you had such a positive experience with our customer service and that we could communicate in a way that worked for you. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Thomas! We're glad to hear that the new engine and transmission installation went smoothly and that your RZR feels like new again. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Corey. We actually haven't spoken with you since November 2024. If you have questions or are experiencing any issues, please feel free to reach out to our customer service group by calling 801-489-8697.

Response from the owner:Thank you for the feedback James. We’re sorry you had confusion surrounding your order. To clarify, the listing you purchased was for an engine rebuild service only, which requires the customer’s engine to be sent to us first for rebuilding, not a ready-to-ship engine. This information was stated in the original listing, and based on your feedback, we have since added an additional sentence to make this requirement even clearer moving forward. We wish you the best with your repair.

Response from the owner:Thank you for the feedback Chris. We appreciate the history of doing business with your shop and the opportunity to respond, as we take all feedback seriously. We're happy to hear that up to this point, you have had multiple good experiences in dealing with our company. In this case, the components supplied were verified as correct based on rod numbers, crankshaft numbers, and case numbers. We were not provided with measurements or the diagnostic information that would allow us to determine whether the concern was related to a defective part versus existing case or journal wear—particularly important with part-only orders where original components may already be out of specification. At the time of contact, we requested additional information so we could properly evaluate the concern. Unfortunately, that information was declined, and the engine was instead sent to a third-party machine shop. As communicated, we are more than willing to review their findings once measurements and documentation are available. To date, we have not received that data, nor have we seen any other customer reports that would indicate a widespread or confirmed defect with these components. As outlined in our published warranty policy, all shipping costs associated with returns or warranty evaluations are the customer’s responsibility. This policy is applied consistently and was not specific to this situation. We respect your decision on how to proceed for your customer. Our goal is always to work collaboratively with shops to identify root causes and resolve issues fairly and accurately. Should you choose to share the machine shop’s measurements or findings, we remain open to reviewing them and continuing the conversation.

Response from the owner:Thank you for the feedback Garet! We're to hear that our staff was able to help you with all your questions and you appreciate the quality of our products. We look forward to servicing your small engine/transmission needs in the future.