Response from the owner:Thank you for the feedback Jonathon! We're glad to hear you had such a positive experience with our customer service and that we could communicate in a way that worked for you. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for your feedback Tommy! We are glad to hear you're happy with your rebuilt engine. We are glad we were able to discuss your particular situation and help out with the late fee. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Rob! We're glad to hear the equipment and parts exceeded your expectations and we were able to get them to you quickly. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Austin. We’re sorry to hear that this experience was frustrating and want to clarify how our process works. REV6 is a remanufacturing facility, which means all engine and transmission purchases require the return of a structurally sound, rebuildable core. As outlined in the Core Refund Policy and Payment & Order Terms sections of our Rev6 Sales Agreement, customers are responsible for major damage to components such as engine cases, camshafts, cylinder heads, oil pans, and for ensuring internal components are in rebuildable condition. While we understand you advised that the core was knocking prior to return, knocking alone does not always indicate the extent of internal or structural damage. Upon inspection, our team identified damage that exceeded acceptable core standards and required additional repairs. Per the Sales Agreement, when this level of damage is found, the associated repair charges are the customer’s responsibility. As also stated in the agreement, if required core charges are not paid, the account is considered unpaid in full and the warranty is voided as a result. This is not a discretionary decision, but a standard policy applied consistently to all customers. The Sales Agreement is provided in the customer welcome email at the time of purchase so expectations are clear before the transaction is completed. Our policies are in place to ensure fairness and consistency across all remanufactured products. The damage invoice you received included the documented pictures of the damage. If you would like to discuss the matter further, our customer service team would be happy to assist you.

Response from the owner:Thank you for the feedback Corey. We actually haven't spoken with you since November 2024. If you have questions or are experiencing any issues, please feel free to reach out to our customer service group by calling 801-489-8697.

Response from the owner:Thank you for the feedback James. We’re sorry you had confusion surrounding your order. To clarify, the listing you purchased was for an engine rebuild service only, which requires the customer’s engine to be sent to us first for rebuilding, not a ready-to-ship engine. This information was stated in the original listing, and based on your feedback, we have since added an additional sentence to make this requirement even clearer moving forward. We wish you the best with your repair.

Response from the owner:Thank you for the feedback Chris. We appreciate the history of doing business with your shop and the opportunity to respond, as we take all feedback seriously. We're happy to hear that up to this point, you have had multiple good experiences in dealing with our company. In this case, the components supplied were verified as correct based on rod numbers, crankshaft numbers, and case numbers. We were not provided with measurements or the diagnostic information that would allow us to determine whether the concern was related to a defective part versus existing case or journal wear—particularly important with part-only orders where original components may already be out of specification. At the time of contact, we requested additional information so we could properly evaluate the concern. Unfortunately, that information was declined, and the engine was instead sent to a third-party machine shop. As communicated, we are more than willing to review their findings once measurements and documentation are available. To date, we have not received that data, nor have we seen any other customer reports that would indicate a widespread or confirmed defect with these components. As outlined in our published warranty policy, all shipping costs associated with returns or warranty evaluations are the customer’s responsibility. This policy is applied consistently and was not specific to this situation. We respect your decision on how to proceed for your customer. Our goal is always to work collaboratively with shops to identify root causes and resolve issues fairly and accurately. Should you choose to share the machine shop’s measurements or findings, we remain open to reviewing them and continuing the conversation.

Response from the owner:Thank you for your feedback Travis! We're glad to hear that your experiences with our shipping and verification process exceeded your expectations. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Matt! We appreciate you valuing our assistance and competitive pricing. We look forward to servicing your small engine/transmission needs in the future.

Response from the owner:Thank you for the feedback Ozark! We're glad to hear that Mike was helpful and responsive during your parts purchase. We look forward to servicing your small engine/transmission needs in the future.