Warranty Policy

 In Uncategorized

WARRANTY POLICY

Updated as of April 14, 2022

Rev6 includes a Premium 1 Year Warranty with all Rev6 products and transmissions for a period of 1 year (12 months) from the date of the original shipment against any failure that would require repair or replacement. For the remainder of this policy, all Rev6 products and transmissions will be referred to as Rev6 product.

Please review Section (B) for the warranty guidelines for our premium 1 year warranty included with each Rev6 product. In the event that a Rev6 product with a Platinum Warranty is purchased, the guidelines and the term will change.

A Platinum “No Fault” 2 Year Warranty may be purchased to extend your warranty by an additional 12 months for a total of 2 years (24 months). Our platinum “no fault” warranty also gives you more coverage for your Rev6 product. Pricing for the extended warranty does depend on the type of Rev6 product you purchase. Prices will range from $450-$650. Please review Section (A) for the warranty guidelines for our platinum “no fault” warranty.

Rev6’s obligations hereunder are limited to the repair or replacement of the Rev6 product. All warranty work must be completed by a Rev6 Technician at our location in Springville, Utah. No outside labor will be covered by Rev 6. All warranties include one-way shipping. Rev6 will only cover shipping if warranty claim is made in under 30 days.

All warranty claims must be reported to our customer service team within 14 days of the discovery of the defect or problem. When you receive your confirmation of your claim, the Rev6 product must be shipped back to Rev6 within 30 days. You must include a Rev6 Warranty Slip with your Rev6 product. The warranty cannot be processed without the proper documentation being included with the shipment. If the Rev6 product is not received within 30 days of the claim, the claim will be closed.

If you do need to file a warranty claim, we will make every effort to help you get the problem resolved! We value you as a customer and want to make sure you’re satisfied with your purchase.

Rev6 is not liable for any labor expenses or damage to additional components resulting from Rev6 product failure. Any warranty work performed by Rev6 does not extend the initial timeline of the Rev6 product warranty. Rev6 is not liable for shipping expenses related to warranty work returning to Rev6.

If the customer has concerns with the warranty policy and wants to return the product instead of using our warranty process witin 90 days of the original shipment, a 20% restocking fee would apply and all shipping charges would be the responsibility of the customer.

In the unlikely event that a Buyer’s claims are not resolved through negotiations between the parties then all such claims and disputes shall be subject to non-binding mediation in Utah County, Utah as a condition precedent to Buyer’s asserting any legal action against Rev6 Powersports.

Said mediation shall be conducted by a certified mediator under the laws of the State of Utah and each party shall be responsible for paying an equal share of all mediation costs. This mandatory mediation shall be a condition precedent to the filing of any legal action or lawsuit.

A. If you purchased our Platinum “No Fault” Warranty , avoid the following to insure your warranty is not void. Shipping one-way is included. Customer is responsible for the cost of  shipment back to Rev6.

We do not cover…

  • Broken warranty seals. All Rev6 products will be sealed by a Rev6 technician. If seals are broken, the warranty is void.
  • Shipping Damage from customer. If the Rev6 product is being shipped back to Rev6 by the customer and is damaged in shipping, the damage is not covered by Rev6 and will void the warranty. Our shipping instructions must be followed. Shipping instructions are included in your warranty packet.
  • Any customer modification to parts on the Rev6 product; including aftermarket turbo kits. Acceptable modifications would include and are limited to; intake system, programmers/tuners, exhaust and clutch kits.
  • Customer’s turnkey part fails and/or causes damage to Rev 6 product.

B. For our Premium 1 Year Warranty , avoid the following to insure your warranty is not void. Shipping one-way is included. Customer is responsible for the cost of shipment back to Rev6. Please read the additional items.

We do not cover…

  • Broken warranty seals. All Rev6 products will be sealed by a Rev6 technician. If seals are broken, the warranty is void.
  • Shipping Damage from customer. If the Rev6 product is being shipped back to Rev6 by the customer and is damaged in shipping, the damage is not covered by Rev6 and will void the warranty. Our shipping instructions must be followed. Shipping instructions are included in your warranty packet.
  • Any customer modification to parts or Rev6 product, except for intake systems, programmers/tuners, exhaust and clutch kits.
  • Customer’s turnkey part fails and/or causes damage to Rev 6 product.
  • Overheated engine
  • Abuse
  • Lack of lubrication
  • Dusted Rev6 product (dust or dirt sucked through the intake)
  • Water Intake
  • Fire
  • Cold seizure (not letting the Rev6 product warm up to the proper temperature, ie snowmobile)
  • Lack of proper preventative maintenance (regular oil changes and running the correct lubrication)
  • Improper installation
  • Improper break-in procedure

Engine Break-In Procedure

Please use the following Break-in Procedure to ensure optimum performance of your
replacement Rev6 product.

1) Use fuel with an octane of 87 or higher.
2) Oil must be high in Zinc and Phosphorus
a) Brands that work well:
i) Royal Purple
ii) Comp Cams Break-In Oil
iii) Lucas Hot Rod Oil
iv) There are other various oils high in Zinc that will work
3) Check oil level, add oil if necessary.
4) Once Rev6 product is started bring RPM’s to 1,500 PRM for 6 Minutes.
5) Drive slowly first, bringing the Rev6 product up to operating temperature.
6) Vary throttle positions. Do not operate at sustained idle or sustained high speed.
7) Perform regular checks on all fluids, controls, and bolt torques.
8) Pull only light loads during Break-In.
9) Change oil after Break-in period at 25 hours.

Transmission break in procedure

Please use the following Break-in Procedure to ensure optimum performance of your
replacement transmission.

1) Run only Polaris AGL full synthetic transmission fluid. (All other oils must be approved by Rev6)

2) Check oil level, add if necessary

3) Vary speeds for 5 hours of run time break in.

4) Chage oil after five hours (This helps remove fine metals from standard wear during break in)

5) Pull light loads during break-in.

6) Perform regular checks on fluids, controls and bolt torqs.

Warranty Claims Process

1. You must file a claim with our Customer Service Team within 14 days of discovering the warranty issue. Please call or text us at 801-489-8697.
2. Once your claim has been filed, you will receive a confirmation email from Rev6. The email will give you instructions on how to ship your Rev6 product back to Rev6. All warranty work must be completed by a Rev6 technician. The email will include:

i. A copy of the warranty policy
ii. A warranty slip that must be filled out by the customer and put inside the box with the Rev6 product. This is critical for our techs to be able to accurately identify the Rev6 product.
iii. A parts removal sheet indicating which extra parts need to be removed prior to sending in your Rev6 product for warranty work
iv. Shipping instructions to follow to avoid damage to your Rev6 product.

3. You will have 30 days from the time you file a claim with us to ship in your Rev6 product. If we don’t receive your Rev6 product within the 30 days the claim will be closed.
4. Once we receive your Rev6 product we will process the Rev6 product and get it rebuilt for you within 15 business days.
5. Once the Rev6 product has been completed it will be shipped back to the customer. Fedex Ground Shipping is between 5-7 business days within the United States.

If the diagnostic report reveals that the issue was something not covered by the warranty, the customer will be responsible for all costs associated with labor, parts and shipping

Recent Posts
0