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Why wasn’t my purchase approved with Klarna?

Klarna does not approve 100% of all orders and our aim is to support responsible, ethical and sensible spending habits. Things to Consider: A rejection does not negatively impact your credit [...]

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Why is monthly financing not available at the checkout?

There are a number of factors taken into consideration to determine which payment methods are offered. Some stores that offer Klarna don’t offer financing. Even if the store offers [...]

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How do I make another purchase using my Klarna account?

Adding another purchase to your Klarna account is easy! When checking out, be sure to use the information associated with your Klarna account; if the order is eligible, you will see the Klarna [...]

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Is there a penalty or fee for paying off your entire balance early?

There is no penalty or fee for paying off your entire balance early. Was this article helpful? Yes, it was helpful No, I still need help Thank you for your feedback We regret that this article [...]

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Is there a penalty for late payments?

If the minimum payment due is not made by the payment due date, you will be charged a late fee of up to $25. If the minimum payment due is less than $25, the late fee will be the minimum payment [...]

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What happens if I don’t pay off my No Interest If Paid In Full promotion before it expires?

If you do not pay off the No Interest If Paid In Full balance before the expiration date, you will be charged the interest that accumulated since the transaction posting date at 19.99% APR. The [...]

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What happens if I miss a payment?

If you miss a payment on your Klarna monthly financing account, you will be charged a late fee of up to $35. If you are part of a No Interest If Paid In Full promotion, and you miss a payment, [...]

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Will there be a change to my planned monthly payments if the merchant provides a partial refund?

There will not be a change to your monthly payments if you receive a partial refund from the merchant. Your payments will remain the same and you’ll pay off the balance sooner. Was this [...]

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How will my payments be applied to my account?

When paying the minimum payment due, your payment will be applied in the following order: 1. Monthly Planned Payments 2. Billed interest 3. Billed fees 4. Outstanding balance If you pay more than [...]

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Can I change my due date?

At this time, we’re unable to change your due date. However, we’ll send you an email reminder two days before your due date. Was this article helpful? Yes, it was helpful No, I still [...]